Copy link trouble

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    Tyler Bishop  
    Asked on February 02, 2021 at 10:20 AM

    I’ve tried contacting you for a week now, I need help with my link, when copied and pasted to my insta bio, it doesn’t go to my form


    Tyler

    Screenshot
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    Johann_A
    Answered on February 02, 2021 at 12:27 PM

    Greetings,

    Maybe it's because you didn't share the right link.

    Share form on Instagram: Please note that Instagram only allows you to share photos and not embed any external content. You can grab your form's direct URL and send it in a message to your users. The following guide should help you how to grab your form's direct URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL


    97864_004.png?1.0.449

    Hope this helps.

    Do get back to us if you have any questions.

    Johann

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    Tyler Bishop  
    Answered on February 02, 2021 at 12:33 PM
    That’s not true , my friends who turned me onto this copied her link in the
    url on her Instagram and it goes straight to her form no problems
    ...
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    Yuta_J
    Answered on February 02, 2021 at 04:58 PM

    Hello,


    Thank you for coming back to us. For the form link that you pasted in Instagram bio and not redirecting to your form correctly, are you able to attach the photo of your Instagram bio link? It's possible that the link is not set it up right. To post a screenshot in this forum, please check out the following link for more detailed information on "How to Post Screenshots to Our Support Forum" https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum.


    You seems to be checking the form using your mobile devices. If your issue persist, please also try to check if the link is working using your computer or tablet to see if that is the issue.


    Best,


    Yuta