Unable to receive email notification for approval process.

Good Afternoon,

I was testing out implementing an approval process in one of our forms (following this guide:https://www.jotform.com/help/432-a-general-approach-on-building-an-approval-process-workflow) and encountered an issue along the way.

I'm not receiving the email notification I set up when a new submission is made, I have tried multiple emails and checked for spelling mistakes. Are the emails being sent? has my email address been blocked or put on a bounce list?

Thanks.

Good day, there is no account under your email address "dianaq@ppbh.org". Could you share the link of the form where you are trying to implement the approval workflow?

Meanwhile, please check the spam folder, also check if the recipient is in our bounce list: https://www.jotform.com/help/262-how-to-remove-your-email-address-from-bounce-list