My form seemed to stop working. Please help! :)

  • Profile Image
    Joella_Roberts
    Asked on February 05, 2021 at 04:41 PM

    Hello! I created a Jotform and embedded it into my email. Once I made it live and sent it out I revised the form and customized it a bit more (at the request of my boss). Once I did that and made it live again the form does not seem to work. I tried to fill out and submit the form myself as a test and it wasn't sending me the automatic response. I want to make sure that I can get this fixed before I send it out again which I need to do soon.

    Thank you so much for your help!

    Joella

    The LifeWealth Group

  • Profile Image
    VincentJay
    Answered on February 05, 2021 at 08:20 PM

    Hello Joella,

    Are you referring to this form? https://www.jotform.com/form/210246834930150

    I checked the form and I don't see any issue. Unfortunately, you cannot embed the form into the email. You can only share the form direct link via email.

    To send the form via email, please follow this guide: https://www.jotform.com/help/303-how-to-send-a-form-via-email

    If you still encounter the error, please share the screenshot so we can check it further. Here's a guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum