can't open my account on a second device

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    Heather 
    Asked on February 24, 2021 at 09:59 PM
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    claire
    Answered on February 25, 2021 at 04:03 AM

    You should be able to log into your account on multiple devices.

    Maybe you have encountered a temporal situation. I kindly recommend you try again and let us know if the issue persists. You may send us console screenshots while you are getting an error. Here are the related guides;

    How to get a console report from most common browsers?

    How to Post Screenshots to Our Support Forum?

    Please feel free to reach out if you have other questions or need some more help.