Some forms we can submit CC info on, others we are unable to.

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    Audrey_Mitchell
    Asked on March 11, 2021 at 02:38 PM

    We are building a new site that we are preparing to go live with tomorrow. We have integrated a few different Jotforms with payment integrated. One of the forms allowed us to enter Credit Card information, but the other two did not. I saw that someone else had this issue prior us, and your recommendation was to make sure the site was secure. Since we are not "live" with the site yet, we do not have the SSL on the site yet. However one form DID work and the others did not, so wouldn't this mean this is NOT the issue? I also disconnected and reconnected to Stripe and it did not help anything. We would like to get this resolved before going live tomorrow with the site. Thank you for your advice in advance!

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    roneet
    Answered on March 11, 2021 at 09:58 PM

    I see all the 3 forms are working and have the credit card information active if you access the direct link of the form.

    To get the direct link to the form, please check this guide:

    https://www.jotform.com/help/401-where-to-find-my-form-url

    Please install the SSL in your server as this might be the reason that the Credit Card field is not working on your website.

    Also, could you please re-embed the form using the iFrame code if not done already:

    Guide: https://www.jotform.com/help/148-getting-the-form-iframe-code

    Thanks.