Having issue with the site

Is your site down or having issues? We're trying to sign up using a form that we simply clone from week to week, however, it's not working. Please advise. Thanks!

Greetings,

We apologize for the inconvenience caused.

I checked that the latest Food Pantry Sign-up (Wed, Mar 17th) form currently there are 67 submission data that were summitted on March 14, 2021.

I cloned the form and I was not able to replicate the issue on my end.

Is the form embedded on a web page, could you kindly provide us more details and screenshots of your concerns, so that we can assist you properly?

For now I have cleared your forms cache, kindly try it again on your end.

Thank you. Regards.

You couldn't replicate the problem because I cloned another March 17th sheet and deleted the one that appeared to be corrupted. Not sure what happened here.

Greetings,

Thank you for the additional information.

Since the form is on Trash, I can't clone it for further checking. Please inform us do you still need help with the form?

If it happens again with your current form, kindly try to:

• Clear the forms cache: https://www.jotform.com/help/229-how-to-clear-your-form-cache
• Clear the browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
• Switch the network, try to open the form using another network

If all failed, then we need additional information from you when we troubleshoot an issue with the forms. An extra helpful step would be to provide a console report from your browser when the issue happens. To get your Console report from the browser: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers

Then after you cloned another one, you can disable the form that has issues so that we can still check it on our end.

Related guide: https://www.jotform.com/help/180-how-to-enable-or-disable-a-form

I hope that helps. Regards.