Stopped receiving notification emails after creating app

  • aspasiaantypas
    Asked on April 3, 2021 at 12:58 AM

    Hi JotForm

    I have stopped receiving form submission notifications after a form submission. This happened after I created an app (urls below). Yesterday they were working ok when I was just testing out the form (no app created at that point). I have tried all of the resolution steps listed in the blog post below but have had no luck. I have also tried changing the email address the notification go to but have also had no luck.


    Steps taken to resolve the problem:

    https://www.jotform.com/help/364-why-am-i-not-receiving-email-notifications#:~:text=It%20could%20be%20due%20to,is%20on%20the%20bounce%20list.


    Form: https://form.jotform.com/210911396882057

    App: https://www.jotform.com/app/210918782812864


    Thanks

  • roneet
    Replied on April 3, 2021 at 3:59 AM

    Let me test the form and get back to you.

    Thanks.

  • roneet
    Replied on April 3, 2021 at 4:14 AM

    On checking your form I found that your email notification is in place. From our server logs, I see the email notification for this submission has been sent successfully from our end.

    1617437549 6068236d7ffb5 Screenshot 10

    Try whitelisting our IP address and Domains. Have you checked the notification in your Spam folders? Since you are using your own email Id as the sender so please check the settings of your SMTP email address.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    You may also check the email logs in your profile:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    You may try configuring the default JotForm emails noreply@jotform.com/ noreply@formresponse.com to see if you are able to receive emails if you are switching to this.

    Looking forward to your response.

    Thanks.

  • aspasiaantypas
    Replied on April 3, 2021 at 9:53 PM

    Thanks.

    None of the above steps worked.

    When I went to Settings -> Sender Emails and sent a test email it turned out emails were not being sent through the SMTP service.

    I deleted the email address and set it up again and now emails are being sent.

    I am also being presented with a captcha every time I submit the form the app https://www.jotform.com/app/210918782812864

    Can you please whitelist the email so we don't have to complete a captch every time a form is submitted?


  • roneet
    Replied on April 3, 2021 at 11:06 PM

    When I went to Settings -> Sender Emails and sent a test email it turned out emails were not being sent through the SMTP service.

    While sending a test email via the TEST EMAIL functionality it will send an email via the default noreply@jotform.com.

    You have to make an actual submission to the form to test the SMTP sender email.

    Let me forward your request to whitelist your username to avoid getting the Captcha page.

    We are glad to know that recreating the SMTP solved the issue.

    Thanks,