I need to transfer forms between accounts

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    Loughlin_Aiden
    Asked on April 25, 2021 at 11:45 PM

    I need to Transform all forms from the user ross.lin@gmail.com to aiden@mooveandgroove.com.au

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    Gaetan_B
    Answered on April 26, 2021 at 06:18 AM

    Hello,

    Thank you for reaching out.


    If you want to transfer the forms from ross.lin to another account, the request has to be made from the account owning the forms.

    Also, please note that ross.lin is under the Silver plan and Loughlin_Aiden is under a free account.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

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    Loughlin_Aiden
    Answered on April 28, 2021 at 09:58 PM

    Where does the owner of the account make the request? On this forum?

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    Vanessa_T
    Answered on April 29, 2021 at 04:22 AM

    Yes, they can reply back in this ticket:

    https://www.jotform.com/answers/3059804

    Or create a new one thru our Support System.

    However, as mentioned by my colleague the ross.lin@gmail.com account already reached the Free plan's form limits, as such, in order for us to transfer someone else's forms, the ross.lin@gmail.com account should either upgrade or delete some forms to accommodate the new forms to be transferred.

    How-to-Upgrade-My-Account

    Understanding-Your-Account-Usage-and-Limits

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    rosslin486
    Answered on May 05, 2021 at 12:13 AM

    Hi Jotform Support,

    Please proceed the ownership transfer of the following 2 forms, from my account (ross.lin@gmail.com) to  info@mooveandgroove.com.au.


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    Gaetan_B
    Answered on May 05, 2021 at 01:30 AM

    Hi,

    Thank you very much, we have moved the forms to the other account.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

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    Loughlin_Aiden
    Answered on May 05, 2021 at 11:48 PM
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    Vanessa_T
    Answered on May 06, 2021 at 01:07 AM

    As per your request, I have now moved the said forms from the Loughlin_Aiden account to the mooveandgroove account.