CSS: Product cut off in mobile view.

  • Profile Image
    saintfrancislittleitaly
    Asked on June 17, 2021 at 02:02 AM
    Anthony this is also still happening to our form. Increased the height and initially helps but it varies. Second page cuts off the PayPal buttons. Can you please step in to help on my thread? Thanks.
  • Profile Image
    Tommaso_F
    Answered on June 17, 2021 at 02:06 AM

    Hello there,
    Could you please be so kind to share with us the form URL so we can check?
    Do you confirm that the problem is about Product cut-off in mobile view?
    https://www.jotform.com/help/401-where-to-find-my-form-url

    Best regards.

  • Profile Image
    saintfrancislittleitaly
    Answered on June 17, 2021 at 06:46 AM

    Hello and the bottom of the form at times is truncated on both the first page and second page. Doesn’t happen all the time. Happens on mobile devices and PCs. Happens sometimes only on second page. Happens on android or iOS and happens in Chrome and Safari happens in Windows 10

    https://form.jotform.com/211597905602155

    was embedding in GoDaddy but now direct linking to try and workaround the issue

    please let me know what you find out

    thanks!

    Kristy



  • Profile Image
    Tommaso_F
    Answered on June 17, 2021 at 08:17 AM

    Hello there,


    I tested your form on mobile as we can see here and on desktop as we can see here.
    I didn't face any issue with products cut off.

    Could you please tell us the website URL where the form is embedded?

    Best regards.

  • Profile Image
    saintfrancislittleitaly
    Answered on June 17, 2021 at 08:33 AM

    Ok and I am not embedding it any longer because of this issue. I am direct linking to the form using a button in godaddy.

    please check it out:

    dinner.stfrancislittleitaly.org

    maybe this will fix the issue and if you can confirm you see the entire form on your end

    thank u,

    Kristy

  • Profile Image
    Anthony_Evans
    Answered on June 17, 2021 at 11:55 AM

    Hi Kristy,

    I understand that you are no longer embedding the form on your website. I have checked the link to your form and I was unable to see any cut off portions, though I believe that you meant this was happening while the form was embedded. Either way, I have also inspected your form on mobile devices as well, and all of them appeared to display properly.

    If you do re-embed the form please let us know and we can check again.

    Please let us know if there's anything else we can help you with!

  • Profile Image
    saintfrancislittleitaly
    Answered on June 17, 2021 at 12:39 PM

    Yes, Anthony, that is correct, no longer embedding. Appreciate you looked over the form and it checked out OK.

    Let's just close this case for now and as you said if I decide to embed it later, I'll let you know if there are those problems again.

    Thank you!

    Kristy