Website Contact Form - API Key Query

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    Emily 
    Asked on June 17, 2021 at 07:27 AM

    Hi,

    Our company currently uses Zendesk as our Customer Support software, and our website currently uses a Shopify contact form.

    The issue that we have with our Shopify contact form is that we are unable to track metrics automatically using this due to the API key compromising our security.

    We are hoping to move over Gorgias for our Customer Support software, and wondered if your website contact form could help us to eliminate this issue?

    If you could please send over any relevant information that may be helpful, that would be great!

    Many thanks in advance.

    Kind Regards,

    Emily

  • Profile Image
    Cecile_A
    Answered on June 17, 2021 at 11:23 AM

    Hello Emily,

    Thank you for contacting support.

    We do not have Gorgias integration at this moment. If I understand correctly, this is a help desk software. If you are able to receive email messages to it, you can set up a notification email which will send the form results to the predefined email. You can click here to learn more about Notification emails.

    We have a direct integration with ZenDesk though. See links below for more information.

    https://www.jotform.com/blog/zendesk-integration/

    I suggest that you create an account to test all features available in Jotform for FREE. There is no trial period, you can be on the FREE plan as long as you like and test all the features available.

    Here's a guide in creating your first form: How-to-create-your-first-web-form

    You can embed your forms in your website and integrate it with other platforms such as Google Analytics to track metrics.

    Guides: Which-form-embed-code-should-i-use

    See the complete list of integrations available in Jotform : https://www.jotform.com/integrations/

    Let us know if you have any additional questions.