Uploaded attachments missing in confirmation emails

  • Profile Image
    saraschmidt
    Asked on July 02, 2021 at 09:28 PM
    I selected Send Uploads as Attachments, but I don't seem to be getting anything.
  • Profile Image
    Cecile_A
    Answered on July 02, 2021 at 09:43 PM

    Greetings,

    Did you turn PHI ON for your upload fields?

    If so, then this is the reason why the uploaded files are not attaching in your email.

    Related Guide: How-to-set-phi-fields-on-your-forms

    Should you have further inquiries, kindly let us know.

    Thank you.

  • Profile Image
    saraschmidt
    Answered on July 03, 2021 at 10:22 AM
    Yes. When I do a test email, there is no attachment.
    Sara Schmidt | Director of Marketing & Communications
    ATRIO Health Plans
    2965 Ryan Dr. SE, Salem, OR 97301
    atriohp.com | c 541 908-2780
    ...
  • Profile Image
    Igor_B
    Answered on July 03, 2021 at 04:54 PM

    Hi Sara,
    I can see that you have HIPAA enabled for your account.
    Please refer to this answer from my colleague on how to turn your HIPAA protection for specific fields, as this most likely blocks all of your email attachments:
    https://www.jotform.com/answers/2840446-can-i-disable-the-hipaa-compliance-for-a-particular-form-field

    Kind Regards,
    Igor

  • Profile Image
    saraschmidt
    Answered on July 04, 2021 at 11:44 AM
    Thank you for your response. I do already have the PHI button turned off for every item in this form. Should it be creating a PDF if that is disabled, or is there something more I need to do?
    Sara Schmidt | Director of Marketing & Communications
    ATRIO Health Plans
    2965 Ryan Dr. SE, Salem, OR 97301
    atriohp.com | c 541 908-2780
    ...
  • Profile Image
    VincentJay
    Answered on July 04, 2021 at 01:57 PM

    Hi,

    Please share the form link so we can submit a test submission or check the form. Also, if you want to test it, please avoid using the Test email button. Please fill out the form and submit it manually and let us know if the issue still persists. Thank you!

  • Profile Image
    saraschmidt
    Answered on July 04, 2021 at 05:11 PM
    Here is the link: https://hipaa.jotform.com/build/211185543290048.
    Sara Schmidt | Director of Marketing & Communications
    ATRIO Health Plans
    2965 Ryan Dr. SE, Salem, OR 97301
    atriohp.com | c 541 908-2780
    ...
  • Profile Image
    VincentJay
    Answered on July 04, 2021 at 06:46 PM

    Thank you for that information.

    I checked your form and there's no File Upload field to collect files. I also checked your email settings and the attachment option is disabled.

    1625438486_60e23916d0681_c241d2425.png

    Just to clarify, are you referring to the File Upload field, PDF attachment, or Email file attachment?

    The file upload field is where the user will upload a file (for example, images) to the form. The PDF attachment is the copy of the submission that is attached to the email as a PDF document. The Email file attachment is where you are sending a file to the user who submits to your form via email.

    We'll wait for your response. Thank you!


  • Profile Image
    saraschmidt
    Answered on July 05, 2021 at 04:33 PM
    I need a PDF attachment of the submission that is attached to the email as a PDF document.
    Sara Schmidt | Director of Marketing & Communications
    ATRIO Health Plans
    2965 Ryan Dr. SE, Salem, OR 97301
    atriohp.com | c 541 908-2780
    ...
  • Profile Image
    Cecile_A
    Answered on July 05, 2021 at 05:41 PM

    Thank you for your response.

    If that is the case, then kindly enable PDF Attachment in your email. See guide below to know how.

    Guide:How-to-include-submissions-as-pdf-attachment-in-the-email-notifications

    Let us know if you need further assistance.