Customers unable to submit online form.

  • sageman754
    Asked on July 27, 2021 at 10:20 AM

    We are a rental company and we have created an online application for our apartments. When a customer completes an online application they are unable to submit the form. First we had recaptcha on the form but when customer clicks this it spins and spins and nothing comes up. When we removed this feature and click submit nothing happens.

    Our website company is GoDaddy and our website is sagemanagementcorp.com, if you click the apply now section you can try and complete the forms.


    Please help.

    Jotform Thread 3247416 Screenshot
  • Alexander_G
    Replied on July 27, 2021 at 3:52 PM

    Greetings, 👋

    Thanks for contacting us.


    I sent a test submission to your form and was unable to replicate the issue:

    1627415326 6100631e6d429 screencast 2021 Screenshot 10

    I have cleared your forms' cache as a precaution. If the issue persists, kindly, could you share a console report when you are unable to submit the form.


    Guide: 👉 How to get a console report from most common browsers?


    Best Regards,

    Alex

  • sageman754
    Replied on July 27, 2021 at 4:40 PM

    Thank you. I'm still having issues with the Rural Development from or RD application

  • Alexander_G
    Replied on July 27, 2021 at 6:45 PM

    Thanks for your reply,

    As I mentioned above, since we can not replicate the issue - could you share a console report when you are unable to submit the form?


    Guides:

    👉 How to get a console report from most common browsers?

    👉 How to Post Screenshots to Our Support Forum


    Waiting for your reply,

    Alex