Can i change my email address?

  • classiccreekranch
    Asked on November 15, 2021 at 4:18 AM

    Is there a way to change which email address my forms are sent to without rebuilding everything?

  • vuralcan JotForm Data Scientist
    Replied on November 15, 2021 at 5:14 AM

    Greetings classiccreekranch,

    C6TrmdhZmiw3EAT9vAefhTUjP7QIu08uBah8ksrd Screenshot 10

    OnMy Form page click your picture.


    lQVUuOrYriv0FAvckznyTDiftHRKzB28uKIcIckt Screenshot 21

    On the opened box click “Settings”.


    mPewFBe pNo34 fZf1kIOSR 7R3Gkri2o3JPmyiH Screenshot 32

    Choose Account menu and on Email side click “edit”.


    npE56 py06tUSSKUfiCZVJTFgLCCrf9MJevNU38h Screenshot 43

    On the opened textbox write your new email address and after verify it from your mail.


    I hope this helps. Contact us again if you need assistance

  • classiccreekranch
    Replied on February 11, 2022 at 11:11 PM
    I reached out a while ago about changing my email address but i never got
    around to doing it and now my email is no longer active. I just tried to
    sign in to change it and the password i thought was correct is not working.
    I tried to reset my password but it wants to email me to reset but i cant
    access that account.
    Is their a way to reset it without using my old email address?
    Any help would be great :)
    Amanda Youmans
    ...
  • Girish JotForm Support
    Replied on February 12, 2022 at 4:42 AM

    Hello,

    Do you want to change your account email address or the email address where your form responses need to be sent after form submission?

    If it is the latter, please check this related guide: https://www.jotform.com/help/41-how-to-change-the-email-address-used-for-notification-email/.

    You do not need to reset your account password to change this email address.

    If you are unable to log into your account, please follow instructions in this link to reset your account password: https://www.jotform.com/help/489-how-to-reset-jotform-account-password/.