Hi Team The Paypal Business widget has changed per the instruction abo

  • AZDBAdesze
    Asked on December 7, 2021 at 10:28 PM

    Hi Team
    The Paypal Business widget has changed per the instruction above. I am in testing mode and want to remove the pay later option that is in step #23 and I am not allowed. Please help. Also, why can't I put anything after the checkout box?

  • Vick_W Jotform Support
    Replied on December 7, 2021 at 11:39 PM

    Hi there,

    Could you please share the form URL where you need to make the changes in the integration? So we can check it here and provide further assistance.

    Thanks

  • Vick_W Jotform Support
    Replied on December 7, 2021 at 11:40 PM

    Hi again,

    Please also specify the checkbox you are referring to in a screenshot. Here is the related guide.

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

    Thanks

  • AZDBAdesze
    Replied on December 9, 2021 at 2:15 AM

    I know to post a screenshot, but tell you that step 23 no longer exists should have been enough, but here you go.


    From https://www.jotform.com/help/737-how-to-integrate-paypal-business-with-jotform/

    1639033658 61b1ab3a89c12  Screenshot 10



    Here is the proof that what is in step there does not exist.


    1639033842 61b1abf2f0e94  Screenshot 21


    1639033885 61b1ac1d62670  Screenshot 32



  • Rıdvan Quality Assurance Specialist
    Replied on December 9, 2021 at 3:57 AM

    Hello AZDBAdesze,

    The Pay Later functionality can be disabled by following the steps below:

    1) Open the Form Builder, find the Products feature on your form and click the Payment Settings button on the right.

    1639039345 61b1c17145a5d Screen%20Shot%2 Screenshot 101639039482 61b1c1faeece2 Screen%20Shot%2 Screenshot 21

    2) Scroll down till the bottom of the tab and click Additional Gateway Settings.

    1639039663 61b1c2af5f448 Screen%20Shot%2 Screenshot 32

    3) Again, scroll down till the bottom and disable the Show Pay Later Messaging by clicking on the switch next to it.

    1639039713 61b1c2e1a47ba Screen%20Shot%2 Screenshot 43

    If you need further assistance, please let us know.

  • AZDBAdesze
    Replied on December 11, 2021 at 1:45 AM

    I like your screen print put you don't show which Paypal widget you are using. Plus it does not look like the one I showed you. So try again!

  • Mary JotForm Support
    Replied on December 11, 2021 at 3:04 AM

    Hi AZDBAdesze,

    Thank you for getting back to us.

    Please share with us which form are you working on so we can check it on our end.

    We will wait for your reply.

  • AZDBAdesze
    Replied on December 12, 2021 at 10:18 PM

    I don't need to provide a form. I just need you to look at your instructions. I've provided all the screen prints so what is the problem. You were supposed to look at what I provided. Ok, how many more rounds will we have to through this until you pay attention to all the screen prints I have provided?

  • Vick_W Jotform Support
    Replied on December 13, 2021 at 12:00 AM

    Hi there,

    My colleague provided the screenshots from PayPal Checkout Integration I believe. To remove the Pay Later option you'll need to contact PayPal support. The option my colleague was referring to can only enable/disable the Pay Later Installment message that is displayed below the Pay Later button.

    PayPal support will be able to disable the Pay Later button for you. Let us know if you have any questions.

    Thanks

  • AZDBAdesze
    Replied on December 13, 2021 at 12:18 AM

    No, they did not I did.

    Why do I need to contact Paypal support for a widget that is created by Jotform?

    Did you look at the Paypal Business widget? Did you follow your own instructions all the way to step 23?

  • Vick_W Jotform Support
    Replied on December 13, 2021 at 2:02 AM

    Hi there,

    Why do I need to contact Paypal support for a widget that is created by Jotform?

    The Pay Later option is enabled in your PayPal account. We can not turn it off from the Payment integration. That is why we are requesting you to contact Paypal support as we can not disable it in your PayPal account.

    Did you look at the Paypal Business widget? Did you follow your own instructions all the way to step 23?

    Yes, I've looked at the instructions you are referring to.

    1639378523 61b6ee5b87041  Screenshot 10

    As I've specified above, the option gives you the Pay Later message customization ability.

    1639378895 61b6efcf72cb5 1test Screenshot 21

    Let us know if you have any questions.

    Thanks

  • AZDBAdesze
    Replied on December 13, 2021 at 3:04 AM

    So this is what I learned from your demo

    1639381715 61b6fad33305a  Screenshot 10


    1639381751 61b6faf77affd  Screenshot 21


    1639381775 61b6fb0f9260a  Screenshot 32



    1639381789 61b6fb1d92b7f  Screenshot 43

    Now if the instructions were clear it would say something like this.

    23. When using the PayPal Business widget (shown as Payment Integration) to customize the PayPal SmartButtons to remove or show the Pay Later Messaging. Start by clicking on the Button style to horizontal to hide the smart button Pay later and to show the smart button Pay later keep the Button style on vertical  When this toggle is set to Yes, message customization fields are displayed. Please keep in mind that Pay Later is only available in the US. For more information about the Buy Now Pay Later functionality of PayPal Business, please visit here.


    OMG, this could have been solved so much quicker if you just clean up the verbiage for your steps.

  • Mary JotForm Support
    Replied on December 13, 2021 at 4:41 AM

    Hi AZDBAdesze,

    Thank you for letting us know that this was already resolved.

    I have forwarded a request to our team to review the steps provided.

    If you have any other concerns, please let us know.