Auto Responder Message - Attached file

  • Profile Image
    coniq
    Asked on January 14, 2022 at 10:13 AM

    Hello all,

    In the Auto responder email I receive, the pdf attachment of the confirmation is not taking in the Name of the person who filled out the form, but rather gives me random numbers.


    1642173009_61e192513cc48_

    See the below screenshot (yellow). I would like to name the file, taking info from the person who filled out the form and the name of the brand. Showing, all Hungarian letters and not skipping any letter.

    1642173150_61e192dee7971_


    Where in the auto responder edit can I control how the file name will be presented?


    Many thanks

  • Profile Image
    ross19doneza
    Answered on January 14, 2022 at 10:53 AM

    Hi,

    You can change your PDF filename in your PDF Editor. Below are some steps you can follow:

    You may go to the form builder and choose PDF Editor.

    1642175371_61e19b8b5cafb_msedge_ROAJp2BW

    Next please choose layout settings icon.

    1642175467_61e19beb4fccd_msedge_nSmvjkNv

    Under layout settings, you may proceed to changing your PDF File name.

    1642175529_61e19c296fe48_msedge_1U10p8KZ

    And here is the link on how to change PDF attachment filename:
    How to Change PDF Attachment Filename? (jotform.com)

    Hope this helps.


  • Profile Image
    coniq
    Answered on January 17, 2022 at 07:08 AM

    Thanks for this, very helpful.


    Would the file name also recognize letters from other countries? I.e. Hungarian letters, without skipping any letters?

  • Profile Image
    coniq
    Answered on January 17, 2022 at 07:56 AM

    Hello,


    I just tested the form and I received the auto responder confirmation email.

    I have changed the file name as you have shown me but this is what I am getting now?


    Do you know why that is?




    1642424176_61e56770e287f_


    Thanks a lot

  • Profile Image
    Norwyn_E
    Answered on January 17, 2022 at 08:01 AM

    Hi there,

    Thanks for getting back to us.

    The file name should be able to recognize letters from other countries without skipping any letter.

    Hope this helps.

    Cheers!

  • Profile Image
    coniq
    Answered on January 17, 2022 at 08:14 AM

    and what is this..? It's weird it's not even taking the brand name.

    Am I missing something?


    1642425209_61e56b79c870c_

  • Profile Image
    Sheena_M
    Answered on January 17, 2022 at 09:10 AM

    Hi there,

    I have tried to replicate your concern and it seems like it is not really recognizing the non-latin characters. Right now, special characters on PDF Document filename are converted to a hyphen automatically "-".

    I have forwarded your concern to our developers as a feature request on your behalf.

    Although we cannot guarantee that it will be implemented anytime soon, please be assured that once there is an update about the request, we will notify you in this thread the soonest.

  • Profile Image
    coniq
    Answered on January 17, 2022 at 10:10 AM

    Oh I understand. Thanks so much for clarifying.

    Is there a way to remove the PDF file as a whole? So no attachment is included?


    Many thanks


  • Profile Image
    coniq
    Answered on January 17, 2022 at 11:03 AM

    And as mentioned previously, it is not recognizing letters as a whole. Whatever I put in the field as a brand name is shown as:

    1642435405_61e5934d38da7_

  • Profile Image
    Sheena_M
    Answered on January 17, 2022 at 12:32 PM

    Hi there,

    I have tried to replicate your issue a while ago but it is showing letters on my pdf attachment

    1642440352_61e5a6a0af939_

    Can you please provide me the submission ID involved in this?

    Guide: Where to Find the Submission ID

    Is there a way to remove the PDF file as a whole? So no attachment is included?

    I can see on my end that you've successfully removed the pdf attachment for your form.

    Warmest,

    Sheena

  • Profile Image
    coniq
    Answered on January 18, 2022 at 04:21 AM

    Hi Sheena,


    Here is the submission ID: 5182467444123058324

    Not allowing me to see actual letters if pdf file is attached.


    Thank you

  • Profile Image
    Norwyn_E
    Answered on January 18, 2022 at 05:55 AM

    Hi there,

    Thanks for getting back to us.

    I have cloned your form and did not replicate the issue. I've cleared the cache of the form to refresh it. In the meantime, could you access this submission via a different browser to check if the name of the attached pdf file is still the number you sent?

    Looking forward to hearing from you.