Admins are unable to order with credit card.

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    tina patsch 
    Asked on January 21, 2022 at 01:00 PM

    our customers can and are ordering with credit card but admin can not

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    Marco
    Answered on January 21, 2022 at 04:29 PM

    Hello there,

    Thanks for reaching out to us.

    Could you kindly explain more in detail what issue are you experiencing?

    If you'd like to attach some screenshot of the error, you can follow this guide:

    How to Post Screenshots to Our Support Forum

    Thanks for your cooperation,

    Best

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    tina 
    Answered on January 21, 2022 at 04:46 PM

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    Kenneth
    Answered on January 21, 2022 at 09:50 PM

    Hi there,

    Unfortunately, we did not receive the last message you gave.

    Can you please share with us a screenshot of what happens when the issue occurs so we can assist you better?

    Here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/.

    Also, please fix this error on your condition or delete it if it is not affecting the issue:

    1642819759_61eb70af8efa5_u1.png

    Awaiting your response.

    Best.

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    tina 
    Answered on January 24, 2022 at 10:12 AM

    there are 2 of us getting this error

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    tina 
    Answered on January 24, 2022 at 11:12 AM

    we are unable to enter an order as administrators without credit card

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    Afzal
    Answered on January 24, 2022 at 03:11 PM

    Thank you for letting us know.


    Can you please share a screenshot of the error message you receive while trying to order?

    How to Post Screenshots to Our Support Forum


    As mentioned by my colleague, please fix the error on the conditions or disable them and try ordering.

    1643055062_61ef07d6a3c30_

    We're awaiting your reply and looking forward to assisting you further.

  • Profile Image
    tina 
    Answered on January 24, 2022 at 04:47 PM

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    Afzal
    Answered on January 24, 2022 at 04:53 PM

    Hi, Tina.


    We are not able to view the attachments. If you are responding to us using email please note that we cannot see images sent as attachments with emails.

    1643061144_61ef1f98f4198_

    Here's how you can send screenshots.

    How to Post Screenshots to Our Support Forum


    Awaiting your response.

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    tina  
    Answered on January 24, 2022 at 04:57 PM

    this only always for jpeg or gif... i cant add a snip or a word doc??? 

    The last day we were able to enter an order was 01/14 - we did not make any changes to our form

    Can you please put the form back

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    tina 
    Answered on January 24, 2022 at 05:32 PM

    https://www.amctheatres.com/gift-cards-corporate-ordersgift-cards-corporate-ordershttps://www.amctheatres.com/gift-cards-corporate-orders

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    Kenneth
    Answered on January 24, 2022 at 07:46 PM

    Hi there,

    Can you please delete the BrainTree integration and place a new one in the form, make a test submission and let us know if the issue still persists?

    Awaiting your response.

    Best.

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    tina  
    Answered on January 25, 2022 at 10:02 AM

    We can not do this. The credit card functions are working for all of our guests.  We are not taking that down,  We as admin do not use the credit card fields .  Please look at our form and advise what changed on the form from  01/14 that would cause admin not to be able to enter orders. 

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    Amos
    Answered on January 25, 2022 at 10:54 AM

    Hey there,

    First of all, you can easily see your form's history to check perhaps something changed

    Here's how you do that

    https://www.jotform.com/help/294-how-to-view-form-revision-history/

    Now, you're saying that the Admins cannot use their credit cards on the form?

    Can you please try using a different browser or incognito mode?

    Please let us know if you need any further assistance,

    Thank you

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    TINA 
    Answered on January 25, 2022 at 10:57 AM

    I have always sd the amc admins do not use credit card - we use our admin id and by pass the credit card information - our customers are the only ones using credit card

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    Amos
    Answered on January 25, 2022 at 12:21 PM

    Hey there,

    As Braintree are the ones who authorize the details entered in the credit card field,

    I would recommend you to contact their support.

    We apologize for the inconvenience,

    Please let us know if you need any further assistance,

    Thank you

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    tina 
    Answered on January 25, 2022 at 12:33 PM

    admins do not use credit cards - we bypass it with our admin number - we always have

    this is not tied to Braintree.  our customers are ordering WITH credit card just fine

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    Marco
    Answered on January 25, 2022 at 01:48 PM

    Hello there,

    As you were pointing out that the form was working regularly before 01/14, you can check out your form's revision history to understand what has been changed, and eventually restore to a previous working version of your form.

    Please refer to the following guide:

    How to View Form Revision History

    Let us know if you need further assistance,

    Best