File upload field won't accept my MP4 files.

  • Anna Madden
    Asked on January 27, 2022 at 11:18 AM

    Im trying to upload videos to send to my laywer thru his jotform online portal. It wont accept my mp4 files

    Page URL: https://www.jotform.com/help/29-how-to-change-the-allowed-file-types-in-the-upload-field/
  • Amin JotForm Support
    Replied on January 27, 2022 at 2:10 PM

    Hi there,

    Thanks for reaching out to us!

    The only form on your account is blank. What form are you referring to?

    Also, to allow MP4 uploads into the File Upload field, you need to add ", mp4" at the end of the File Types area as shown below.

    1643310518 61f2edb6ead5f Screenshot 10

    Related guide: How-to-change-the-allowed-file-types-in-the-upload-field

    Should you have any further inquiries, we will be more than happy to help.

  • Nitin kumar
    Replied on January 31, 2022 at 5:05 AM

    BIUSAA

  • Israel JotForm Support
    Replied on January 31, 2022 at 6:07 AM

    Hi there,

    Thank you for contacting Jotform Support. We appreciate you reaching out.

    You can use the File Upload field and add the .mp4 in the supported file types.

    GUIDE: https://www.jotform.com/help/332-how-to-create-file-upload-forms/

    1640742719 61cbbf3f67164 Screenshot 10

    Please check and let us know if you have further questions.

    Best

    Israel