There is not an option for me to select a Encryption Key within the set

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    Lisa Marie Sangi
    Asked on February 16, 2022 at 08:15 AM

    There is not an option for me to select a Encryption Key within the settings...it is not there. How does this get added?



    This is a re-post of a comment on Encrypted Forms and How to Use Them

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    Pamela
    Answered on February 16, 2022 at 08:37 AM

    Hi Lisa,

    Thank you for reaching Jotform Support!

    Apologies for the inconvenience this has caused you. The Encrypt Form Data button should be in the form settings right after the Password Protection.

    1645018554_620cfdba89ee7_

    Can you kindly send us a screenshot so we can check? Looking forward to your reply.

  • Profile Image
    lsangi
    Answered on February 16, 2022 at 05:54 PM

    Here is the copy of the screenshot:

    1645051914_620d800ad6ffe_

    There is not an option for me to select the encryption.

    Another response from Jotfom:

    Hello Lisa,

    Greetings from Jotform Support.

    I have made a clone of your form based on the screenshot you have sent and I found out that it's a Smart PDF Form. Unfortunately, Encryption is not available with Smart PDF's that is why you're unable to see it on your Form Settings.

    1644968280_620c3958a66cf_02.16 - 6.png

    Additional Guide: Encrypted Forms and How to Use Them

    Rest assured that the same request has been raised to our Development team. Unfortunately, we cannot tell when such a feature will be implemented.

    I hope this is helpful, should you have further concerns, please let us know. 


    ***Can someone please assist me***

    Is this not working because of a PDF?




  • Profile Image
    lsangi
    Answered on February 16, 2022 at 06:24 PM

    I figured it out....

    I had to create a form from scratch instead of utilizing an existing form/PDF.

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    Vincent
    Answered on February 16, 2022 at 07:24 PM

    Thank you for updating us.

    The encryption data feature is available to the classic form layout and card form layout.

    That's correct, it is not yet available to the Smart PDF builder. Let us know if you need further help. Thank you!