Is it a must to enable IPN for PayPal?

  • Profile Image
    careplus88
    Asked on June 25, 2014 at 12:59 AM

    Dear Sir / Madam,

    I use JotForm to prepare an order form for my customers, which allows them to make the payment via PayPal.

    May I know that is it a must to enable IPN (Instant Payment Notification) for PayPal? As a seller, what is the purpose of it?

    Many thanks.

    Neon

  • Profile Image
    EltonCris
    Answered on June 25, 2014 at 06:43 AM

    Hi Neon,

    Yes it is a must, without it Jotform will not be able to received payment information from Paypal once a payment has been completed on their side. http://www.jotform.com/help/279-How-to-Enable-IPN-for-Paypal-Pro

    Here are the common answered questions about Paypal. http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope this clears your question. Regards!

  • Profile Image
    careplus88
    Answered on June 25, 2014 at 11:24 AM

    Hi Elton,

    Thank you for your information.

    JotForm needs IPN to update the payment status, and do some post actions (like notification) after the payment is completed.

    Apart from the status update from JotForm, if the customer do instant payment via PayPal, I can still see the invoice is paid properly in PayPal account, and arrange delivery even IPN is disabled, right? The problem left is that I cannot know the payment status in JotForm account, isn't it?

    Many thanks.

    Neon

     

  • Profile Image
    TitusN
    Answered on June 25, 2014 at 02:26 PM

    Hello Neon, 

    That is correct. 

    If the IPN does not get to us, your payments will be suspended in the Incomplete Payments list.

    You will not be notified either of a successful submission (though this can be overridden to send notifications anyway). 

    But as long as you understand this - you can disable IPN's on Paypal.  

     

     

  • Profile Image
    careplus88
    Answered on June 25, 2014 at 09:29 PM

    Hi Titus,

    Thank you for your explaination.

    Regards,

    Neon

  • Profile Image
    ashwin_d
    Answered on June 25, 2014 at 11:30 PM

    Hello Neon,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!