What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is it a must to enable IPN for PayPal?

    Asked by careplus88 on June 25, 2014 at 12:59 AM

    Dear Sir / Madam,

    I use JotForm to prepare an order form for my customers, which allows them to make the payment via PayPal.

    May I know that is it a must to enable IPN (Instant Payment Notification) for PayPal? As a seller, what is the purpose of it?

    Many thanks.

    Neon

    IPN JotForm order form thanks
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 25, 2014 at 06:43 AM

    Hi Neon,

    Yes it is a must, without it Jotform will not be able to received payment information from Paypal once a payment has been completed on their side. http://www.jotform.com/help/279-How-to-Enable-IPN-for-Paypal-Pro

    Here are the common answered questions about Paypal. http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope this clears your question. Regards!

  • Profile Image

    Answered by careplus88 on June 25, 2014 at 11:24 AM

    Hi Elton,

    Thank you for your information.

    JotForm needs IPN to update the payment status, and do some post actions (like notification) after the payment is completed.

    Apart from the status update from JotForm, if the customer do instant payment via PayPal, I can still see the invoice is paid properly in PayPal account, and arrange delivery even IPN is disabled, right? The problem left is that I cannot know the payment status in JotForm account, isn't it?

    Many thanks.

    Neon

     

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    JotForm Support

    Answered by TitusN on June 25, 2014 at 02:26 PM

    Hello Neon, 

    That is correct. 

    If the IPN does not get to us, your payments will be suspended in the Incomplete Payments list.

    You will not be notified either of a successful submission (though this can be overridden to send notifications anyway). 

    But as long as you understand this - you can disable IPN's on Paypal.  

     

     

  • Profile Image

    Answered by careplus88 on June 25, 2014 at 09:29 PM

    Hi Titus,

    Thank you for your explaination.

    Regards,

    Neon

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    JotForm Support

    Answered by ashwin_d on June 25, 2014 at 11:30 PM

    Hello Neon,

    On behalf of my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!