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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to submit a form. Stuck on "Please wait.."

    Asked by smwise2 on July 14, 2014 at 10:03 AM

    I have a form, "Agency Information".  Instead of the submit button saying "Submit" it says "Please Wait" and won't let it submit.  Why would this be doing this, and how do I fix it?

    Shawn

    Screenshot
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    Answered by jedcadorna on July 14, 2014 at 11:30 AM

    We are sorry for the inconvenience.

    I just tested your "Agency Information" form and was able to submit without any issues. Try to clear your browsers cache or use a different browser to see if you will still encounter the same behaviour.

    Here's an image of the successful submission.

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    Answered by smwise2 on July 14, 2014 at 12:26 PM

    I am still having the same problem when I put it on my server.

    http://www.empireunderwriters.com/appointed-now/Main_Form_Verdana.html

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    JotForm Support

    Answered by ashwin_d on July 14, 2014 at 01:22 PM

    Hello smwise2,

    I did check your web page where you have embedded your form and I am able to replicate the issue you are having. When we reach last page of your form, the submit button text was already "Please Wait". I also check your form with its direct URL and it seems to be working as expected. 

    As you have embedded your form with its source code, there seems to be some code conflict between your form's script and other script available in your web page. Please embed your form with its iFrame embed code and that should solve your problem. The following guide should help you in grabbing your form's iFrame embed code:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by carestaffingprofessionals on July 11, 2016 at 08:58 PM

    My form says the same thing. I can not figure out how to fix this issues.
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    JotForm Support

    Answered by ashwin_d on July 11, 2016 at 10:45 PM

    Hello carestaffingprofessionals,

    I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/880254 

    Thank you!