What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm looking for an application that was just submitted to us

    Asked by TRANSLAND on July 30, 2014 at 12:22 PM

    Applicant called to verify that we received online app. He sent from a computer at a local library, but I don't see it......ran test on application and did not recieve that either. Please get back to us as soon as possible. This is a Federal Application and need it to work correctly ASAP!

     

    app
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    JotForm Support

    Answered by david on July 30, 2014 at 03:35 PM

    Hi,

    I cloned your form to test it and it appears to be working properly:

    Do you have the form embedded to a webpage by any chance?  If so we will be happy to see what it causing that to not send submissions.  The form itself however does appear to be functioning as expected.  I also sent a test submission to your form, and the went through as well.

    If your form if embedded to a webpage let us know the URL and we will be happy to take a look.

    Thank you for using Jotform!

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    Answered by TRANSLAND on July 30, 2014 at 04:06 PM

    Hi David,

    I received yours. Can you get into the application and send me the ones that did not come through?

    Connie

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    JotForm Support

    Answered by david on July 30, 2014 at 05:25 PM

    Hi Connie,

    We do not currently show any record of submission more recent than  2014-07-23.  I also do not show any recent email notifications sent to the emails addresses associated with your form.  However your form is indeed working.   If your form is embedded to a website, please let us know so we can see if that may be causing submissions to not go through.  Unfortunately it appears the one from your user may be lost. 

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    Answered by TRANSLAND on July 31, 2014 at 12:03 PM

    Morning David,

    Thank you for looking into my question. I must say, I am in a bit of a panic. I came in this morning to 2 e-mails stating they sent me on-line applications. NOTHING. So I went into two browsers, Google Crome and Internet Exployer. again NOTHING. So I tried to go directly from your link,https://tcsi-transland.com/workapp/   NOTHING!    It is interesting that the only on-line application that we received was yours in the last week! I will say this, I was able to complete the application, and the drivers told me they received the confirmation as well, (Thank you for your submission.......) It just never posted in our Submissions and I did not get an e-mail, except yours????? odd to me...........

     

    To answer your question above, yes, our on line application is attached to a web site. I have been told our URL is:

    tcsi-transland.com/workapp

    to:

    http://form.jotformpro.com/form/41635034319955?

    directly and still I am not receiveing an application on any browser?!

    Can you tell me where you went to do the application? Is it the same as the link above?

    I have been told our URL is:

    tcsi-transland.com/workapp

     

    I need this fixed, PLEASE!!!!!!!!!!!!!!

     

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    JotForm Support

    Answered by david on July 31, 2014 at 01:14 PM

    Hi,

    Thank you for providing a link to the embedded form.  I tested this and it does indeed appear that the submission looks to be going through but is not:

    The form itself is working correctly as shown by my previous submission test.  There may be one of the scripts on your page interfering with the ability of the form to submit data.  To reduce this, I would recommend using the iFrame embed method to embed your form, rather than the javascript embed method.

    Replacing this line in your code:

    With the iFrame code instead:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Should allow the form to function properly within your page.  Also it seems that you are using a secure form, when following the guide posted above, please make sure to check the "secure form" box.

    If this still does not fix the submission issue, let us know and we will be happy to assist you further.

    Thank you for using Jotform!

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    Answered by TRANSLAND on July 31, 2014 at 05:03 PM

    Hi Dave!

    We did all your suggestions and it is STILL NOT WORKING!!!!!!!!!!!!!

    Help!!!!!!!!!

    C

    I have tried this on multiple browsers, from a desk computer a phone and still nothing. I went to the direct link here to the app and nothing. I have the IT folks working on our end. They put in the new format and still nothing.

    I have just been told we will have to pull this application with you if we can't get this fixed. It worked really well before!

    NOTE:

    The application is being completed, they are even receiving the conformation, BUT IT IS NOT BEING SENT TO US!!

    Help!

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    JotForm Support

    Answered by jonathan on July 31, 2014 at 08:07 PM

    Hi,

    It seems after clearing your form's cache the issue was fixed.

    I successfully did a test submission on your website http://tcsi-transland.com/workapp/

     

    the Thank You page

     

    if you check your form http://www.jotformpro.com/form/33433956165964 submissions, my test submission was there

     

    Can you please try again for the last time.

    I suggest clearing also your browser's cache first before trying again.

    Please inform us if issue persist.

    Thanks!

     

     

     

     

     

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    Answered by TRANSLAND on August 01, 2014 at 09:00 AM

    it works!  it Works!!!  IT WORKS!!!!!!!!!!!!!!!!!!!!!!

     

    YEA!

    LoL, thank you so much! It is such a good application, I really didn't want to gete rid of it! Have a great weekend!

    C

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    Answered by riskprocessor on August 02, 2014 at 01:16 PM

    The JotForm Support is highly helpful and impressive. Thanks for helping!

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    Answered by Carina on August 02, 2014 at 04:24 PM

    Thank you for letting us know that the situation is solved. If you need further support please get back to us , as we are here to help.
    Thank you

    @riskprocessor
    Thank you for your lovely feedback.