Facebook Pixel Manager: Unsupported web browser

  • Fernanda Batista
    Asked on July 23, 2022 at 11:51 PM

    Hello... I followed the steps, but I have a message from Events Manger on Facebook saying that :
    Unsupported web browser
    The web browser you're using is not supported by the Test Events tool. Please try another web browser to toubleshoot your events.

    Page URL: https://www.jotform.com/help/1072-how-to-track-form-submissions-with-facebook-pixel/
  • Rahul JotForm Support
    Replied on July 24, 2022 at 1:43 AM

    Hi Fernanda,

    Thanks for reaching out to Jotform Support. I'm sorry you are having issues testing your Facebook Event. It looks like the web browser you are using is not supported for testing out the Facebook Event. Please try upgrading your browser  to the latest version or try testing it on a different browser and let us know how it goes.

    Here is the Facebook help article you might checkout to get more details on this unsupported web browser issue.

    If the issue still persists for you then please share the Form URL as well as some screenshots showing the issue, the browser name and version you are using so that we can look into it further.

    Once we have a better idea of what’s going on, we’ll be able to come up with a solution.