What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long should it take a form embedded by email to get to client?

    Asked by amberj2010 on September 13, 2014 at 05:37 PM

    I would think this would be immediate, but I have tried sending forms by email to myself to test and still nothing has come though thirty minutes later. I have also recently had a client say she didn't receive the email at all and had to resend it. I don't want to lose clients because of this.

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    JotForm Support

    Answered by jonathan on September 13, 2014 at 09:30 PM


    The email notification or autoresponder should be immediate.

    You can check in your account E-mail History logs for the the status of the sent emails.

    User Guide http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    If the email address is bounce listed, you can also unblock it.  Check this user guide 



    Hope this help. Please inform us if issue persist.