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amberj2010Asked on September 13, 2014 at 5:37 PM
I would think this would be immediate, but I have tried sending forms by email to myself to test and still nothing has come though thirty minutes later. I have also recently had a client say she didn't receive the email at all and had to resend it. I don't want to lose clients because of this.
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jonathanReplied on September 13, 2014 at 9:30 PM
Hi,
The email notification or autoresponder should be immediate.
You can check in your account E-mail History logs for the the status of the sent emails.
User Guide http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History
If the email address is bounce listed, you can also unblock it. Check this user guide
http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list
Hope this help. Please inform us if issue persist.
Thanks!