Why do we not receive all inquiries?

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    Star7
    Asked on September 25, 2014 at 07:54 AM

    Customers placed inquiries though your form, but it wasn,t send to our inbox! 

    More and more customers telling us, that they filled in the form, but nothing was sent to our inbox!

    Could you please explain, why this is happening?

  • Profile Image
    ashwin_d
    Answered on September 25, 2014 at 09:39 AM

    Hello Star7,

    Do you mean to say that you do receive few submission emails but few are not being delivered.

    Upon checking your notification email alert, I did not find any issue with that. You have setup the email alert correctly.

    I did check our email logs and found that the emails are being sent successfully. Please check the logs below:

    [2014-09-25 05:14:21] Submission #287445660868875122 Form #41937573997374 SENT to office@star7.at from noreply@jotform.com via AMAZONSES [2014-09-24 13:16:55] Submission #287388165893210592 Form #41937573997374 SENT to office@star7.at from noreply@jotform.com via AMAZONSES [2014-09-24 07:57:23] Submission #287369016491748854 Form #41937573997374 SENT to office@star7.at from noreply@jotform.com via AMAZONSES

    Please be noted that now you can also check the status of the emails sent for every submission. The following guide should help you:  http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    I would suggest you to please check your spam folder and see if the emails are there. I did check your last few email history and all seems to have been sent successfully.

    If the issue persists, I would suggest you to use the email address of your own domain to send submission emails to you. You need to setup "Custom Sender" email. The following guides should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!