Form Issue: 502 Server Error

Hi Allister,

Thanks for reaching out to Jotform Support. We are sorry that this is happening on your forms. Can you provide the Form URL of the forms affected by this issue? Let me show you how:

• While on your Form Builder, go to the Publish tab.
• Under Quick Share, click the Copy Link button then share the copied URL with us.

It would also help us to understand what’s happening if you could take a screenshot of the console log when you encounter the error and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to help you with this.

Hi Allister,

Thanks for getting back to us. Unfortunately, the screenshot was not attached to your response. Can you send it again so we can get a better picture of what's going on? We have a guide here explaining how to do that.

If the issue continues, we'll create a performance ticket and forward it to our Developer team.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Allister,

I'm afraid we still did not receive your screenshot. I checked your forms and they are loading correctly on my end. I also made a test submission on a cloned form and did not encounter any issues:

Could you share more details on what steps are you doing when getting the 502 Server Error? I also suggest clearing your browser cache and cookies then try checking again.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Allister,

I checked but your forms seem to load correctly on my end. Just to confirm, does the issue happen when submitting the form? If so, would it be okay if we send a test submission to one of your forms (ex: form 222132972872458)?

Once we hear back from you, we'll be able to help you with this.

Hello Allister,

I submitted a test submission to 222132972872458. However, I was unable to replicate the issue. Are you still replicating the issue on your end? If so, can you please send us a video showing the issue on your end? Our forum is currently not supporting videos but you can share a link via a video sharing service like Loom or even Google Drive. 

After we hear back from you, we’ll have a better idea of what’s going on and how to help.