- davidpetroskiAsked on March 25, 2016 at 10:45 AM
I am not recievin completed forms in the last 48 hours. Why? Clients are filling them out but they are not showing up in my "submissions" or at the email that they normally are sent tooo.
- lvbmarketingAnswered on March 25, 2016 at 11:20 AM
Ours forms are doing the exact same thing...last 48 hours we've received submissions but they did not come to the email address they were supposed to. It has worked without issue up til now. It's not just one form..but all of them. Something had to have happened on Jot Form's end..?
- SQ1PrintingAnswered on March 25, 2016 at 11:46 AM
Same here. Here's another forum question that has some answers from JotForm about whitelisting their server IP addresses and whatnot… not that I know how to do any of that.
- CharlieAnswered on March 25, 2016 at 12:36 PM
Apologies for the inconvenience.
I checked your form titled "New Live-in Profile" and your notification is address to d*@grand*******.net and d*@newallied******.com. The reason why the notifications failed is due to the first email being in our bounce list:
The reason why it was added in our bounce list is because your email service provider, or you, is using the service of Spamhaus.org as an anti-spam tool. Yesterday we receive similar reports from other users, this happened because Spamhaus.org added our JotMail IP addresses in their blocklist, which is why notifications were marked as spam in your end and refused to receive them.
Our JotMail IP addresses have already been removed in Spamhaus.org, you can check it here for verification: https://www.spamhaus.org/query/ip/184.108.40.206
I have also removed your email address in our bounce list. You should now be able to receive the email notifications.
If you are still unable to receive notifications on other email addresses, you can check and remove them manually in our bounce list by following the steps here: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Please also note that you have two email addresses in one notification, if any of the email addresses failed to receive the notification, the other address will also not receive it because they are sent in one notification only. If you want, you can create separate email notifications for each email addresses. Example:
"Notification 1" send to d*@grand*******.net
"Notification 2" send to d*@newallied******.com
With that, in case notification 1 fails, it won't affect notification 2, unless of course the email address of notification 2 has problems.
I hope that helps. Again, apologies for the inconvenience.
- CharlieAnswered on March 25, 2016 at 12:40 PM
I see my colleague has already answered your inquiry here: https://www.jotform.com/answers/802700. You can refer to that link for follow up questions or concerns regarding the problem.
I also see that you have already opened your own thread here: https://www.jotform.com/answers/802732. My colleague is already assigned on it and you should be able to receive a reply there shortly.
Again, apologies for the inconvenience.