What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Jotform is no longer syncing to my website, how can i fix this?

    Asked by hattyjackson on June 17, 2016 at 07:38 AM
    JotForm syncing how fix
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    JotForm Support

    Answered by beril on June 17, 2016 at 09:07 AM

    Thank you so much for reporting that issue and we are sorry for the inconvenience this may caused you. There was an issue about updating the changes when you view you form on Preview. That issues should be fixed now. We would appreciate it if you could also test it on your side and let us know the result.

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    Answered by hattyjackson on June 24, 2016 at 05:05 AM

    Hi sorry not to reply earlier, yes it is now syncing to my website. However, my design format isn't - do you happen to know why? It is for this webpage: http://www.salutemyjob.com/job-application. And i wanted the jotform to just be plain white (as it was before).

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    JotForm Support

    Answered by Chriistian on June 24, 2016 at 05:33 AM

    To change the form's background, please try to inject this custom CSS code in your form:

    .form-all {

    background-color: #ffffff !important;

    }

     

    To inject custom CSS code, you can follow the instructions provided in this article: How to Inject Custom CSS Codes.

     

    You can also try to revert back your form to the previous revision. For more information, you can check this article: How to view form revision history

     

    Do let us know if you need further assistance.
    Regards.

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    Answered by hattyjackson on June 24, 2016 at 05:35 AM

    Amazing thanks Christian!! It worked :)

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    JotForm Support

    Answered by Chriistian on June 24, 2016 at 05:38 AM

    You are most welcome. Glad to hear that the solution works. If you have any other question, please feel free to contact us again. Regards.

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    Answered by hattyjackson on June 27, 2016 at 10:18 AM

    Now, the text is white (in front of a white background) and i can't seem to change this on the designer section, please can you help.
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    JotForm Support

    Answered by beril on June 27, 2016 at 10:26 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/869966