Form resolution in Facebook?

  • Profile Image
    Voss
    Asked on July 15, 2016 at 11:57 AM

    My form has successfully loaded into FB business page. However, the form's visual resolution is lousy...choppy & rough. Am I doing something wrong or is there a fix?

     

    thx

  • Profile Image
    Charlie
    Answered on July 15, 2016 at 12:41 PM

    Could you please provide us the Facebook page where your form is or a screenshot for us to better understand the problem? It would be quite hard for us to come up with a resolution without actually seeing the problem.

    We'll wait for your response.

    On a different note, here are some guides to help you on how to embed a form in your Facebook page:

    https://www.jotform.com/help/22-Adding-a-form-to-your-Facebook-page 

    https://www.jotform.com/help/82-Adding-a-form-to-Facebook-Custom-iFrame-App- 

     

     

  • Profile Image
    Voss
    Answered on July 15, 2016 at 01:45 PM
    Charlie,
    Attached is PDF screen shot...
    thanks
    JotForm wrote:
    ...
  • Profile Image
    Voss
    Answered on July 15, 2016 at 01:45 PM
    UNpublished fb page...draft mode
    can add you to authorizations if needed for better viewing...
    JotForm wrote:
    ...
  • Profile Image
    Charlie
    Answered on July 15, 2016 at 02:21 PM

    If you are replying here using your email client and you are attaching images or files, it won't go through here. Please upload the file, image or screenshot on a hosting website like Google Drive or Dropbox, then share us the link so that we can check it.

    If it's an image, then you can just directly view this thread using this link https://www.jotform.com/answers/883568. Then upload the image using the image upload in the text editor:

    You can also follow this guide: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum 

     

    If it is unpublished, it would be quite hard for us to view and directly assess the problem. But please do first share to us a screenshot of the problem and we see what we can do from there.