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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notifications: Not getting test email or notification email from users

    Asked by max123jot on July 17, 2016 at 09:07 AM

    https://www.jotform.com//?formID=60385308886163

    i seem to be receving submissions but not notifications of a submission

     

    when i clicked emails at top of menu

    then notification email (mine)

    then test to confirm i get an email

    in the past worked great

    now, for some reason i am not getting this

    i looked in spam and trash and did not see

    please advise

     

    Page URL:
    https://www.jotform.com//?formID=60385308886163

    email OR Getting not getting
  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 17, 2016 at 12:20 PM

    I have checked your email address and it is currently in our bounce list, this is the reason why you're not receiving emails from JotForm, the reason for this is shown below: 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from siumed.edu  

    I have removed your email address from our bounce list and you should receive emails now.

    Also, take a look on this guide in order to know how to properly set up your email notifications to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    In case that you stop receiving emails again, you can also check if your email address is in our bounce list and if you find it there you can remove it, here is the guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    Do note as well that testing your email notifications using the "Test Email" button in the email wizard will send the email to the email address set in the account, it will not be sent to the email recipient address, so in order to properly test your email notifications you need to make a real submission. 

     

  • Profile Image

    Answered by max123jot on July 17, 2016 at 04:45 PM
    yes
    thanks
    seems to work now
    any idea why the siumed.edu
    address was a problem....this is an academic site
    m
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 17, 2016 at 05:51 PM

    Looks like your  email provided rejected our sender. Make sure to whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

     

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com