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    Hide empty fields on email feature is no longer available in new UI.

    Asked by Vinylimpression on July 20, 2016 at 01:45 PM

    Jotform has been updated and I can no longer find this same option in the new advanced preferences pane.

    This is a re-post of a comment on How to Hide Empty Fields on Email Alerts

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    JotForm Support

    Answered by ashwin_d on July 20, 2016 at 02:28 PM


    Please note that "Hide Empty Fields on Emails" feature is by default enabled in new layout. If the data table is not unlocked and you have not edited the email template, this feature will work without any problem.

    If you have edited the email template, you need to just delete the existing email alert and add a new one. That should solve your problem. The following guides should help you:

    Delete email alert:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!