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  • Profile Image

    Bounce list: Possibility to check and remove multiple email addresses from the bounce list on once

    Asked by Milk_ on July 22, 2016 at 03:52 AM

    Hey,

     

    So I currently have a form set up for my workplace where people in our management team complete a form to give a recap on their shift, the sales, labour etc which is then sent out to the other managers in their store.

    The issue I am having, is occasionally someone will be added to the bounce list and unless they actually notify me that this is happening.. I can't do anything about it.

    It would be awesome if I could view if any email addresses in my forms are currently on the bounce list, or if I could just paste multiple addresses at once and it tells me if any of them are on the bounce list. 

    check bounce list bounce email
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    JotForm Support

    Answered by jonathan on July 22, 2016 at 06:43 AM

    ...if I could just paste multiple addresses at once and it tells me if any of them are on the bounce list. 

    You can actually do this. Paste each email addresses separated by comma sign(,). It will be checked if any of the email is in bounce list.

    As far as I know, having the email added to our bounce list is usually due to reason the email service provider on the other end (the intended email recipient) is not accepting or rejecting the jotform email.

    JotForm can only attempt up to how many times before it will timed out, and thus the email will bounce back to JotForm and then it get added to the bounce list.

    You can review also this user guide for more details and how to at least minimize the occurence of having bounce email.

    User guide: How-to-Prevent-Email-Bouncing-Related-Issues

    Hope this help. Let us know if there is more we can assist you with.

  • Profile Image

    Answered by Milk_ on July 23, 2016 at 11:54 PM

    Hey Jonathan. I have tried the thing you suggested about pasting each email separated by a comma once before, but this doesn't actually work.

     

     

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    Answered by Milk_ on July 24, 2016 at 12:11 AM

    Some sort of feature where you're notified if an email has failed to send to somebody and they get added to the bounce list would be very helpful, so then I know if somebody I need to remove from the bounce list
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 24, 2016 at 03:22 AM

    I did some testings and I it seems that it is only possible to check a single email address is the Bounce list. 

    So I would suggest you to enter only one email address and to check if that email address is in the bounce list. 

    To prevent bouncing issues please check this guides:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-IssuesHow to Prevent Email Bouncing Related Issues

    Whitelisting JotMails IP Addresses

    I have moved your other question to separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/889380 

  • Profile Image

    Answered by Milk_ on July 24, 2016 at 03:25 AM

    Yea I know I can enter them one at a time, but this is more of just a suggestion for there to be an easier way of doing this. I currently have 60+ email addresses in use for my form and it takes a little while to enter those one by one.

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    JotForm Support

    Answered by BJoanna on July 24, 2016 at 04:18 AM

    I will raise your request, for checking multiple email addresses in the bounce list, to our developers. However we can not give you exact time when and if this will be implemented. 

    For now, you can check Email History log on your account to see if email Notification failed. Then you only need check and remove email addresses for failed Notifications. You do not need to check email addresses for Notifications that were sent successfully.

    Inside of this guide you can find how to check email History log on your account: 

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History