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    Form is not available on mobile

    Asked by AHS83 on July 27, 2016 at 10:10 AM
    Mobile form not available
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    JotForm Support

    Answered by BJoanna on July 27, 2016 at 12:01 PM

    Please provide us more details about your issue. Is your form not shown on mobile devices or it is not responsive? If you form is not responsive, you can add Mobile Responsive widget to your form to make it responsive. 

    How to make mobile friendly forms on JotForm

    Also provide us ID of the form you are having issues with. In case that your form is embedded, please provide us URL of your webpage.

    Looking forward to your reply. 

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    Answered by AHS83 on July 27, 2016 at 12:13 PM

    Thank you.

    here is the link:  http://www.deltabluesfestival.net/non-food-vendor---form.html

     

    it does not show on my fully-updated iphone

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    Answered by AHS83 on July 27, 2016 at 12:19 PM

    this form as well:  http://www.fgpizza.com/consultation-form.html

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    JotForm Support

    Answered by BJoanna on July 27, 2016 at 01:42 PM

    I have tested both URLs on my Samsung Galaxy S4 and I was able to replicate mentioned issue. However on the bottom of both pages I saw that there is Mobile and Web option and Web option is selected by default.

    On first webpage I was not able to switch to Mobile. Most likely there are some script conflicts between your webpage scripts and JotForm scripts. On first webpage you have two embedded forms both with script code and one of them is deleted. I would suggest you to delete script code of the form that was deleted and to replace script code of your other form with iFrame code, to see if that will resolve your issue. Inside of this guide you can find how to get iFrame code of your form: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    On second URL I was able to switch to Mobile view and your form is shown properly.

    I would also suggest you to re-embed that form with iFrame code.

    Hope this will help. let us know if you need further assistance.

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    Answered by AHS83 on July 27, 2016 at 03:25 PM

    thank you BJoanna.

    I just looked into it... and it doesnt work.  Ive deleted and copied a new embed code... its the same.

     

    also, I believe that it does (a least on my iPhone) defalts to mobile, and the word WEB is highlighted to let you know to click it.  Ive clicked web and it works.

     

    on the 2nd webpage (FGpizza) it is the same.

     

    i guess it just doesnt work on mobile.

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    JotForm Support

    Answered by BJoanna on July 27, 2016 at 04:38 PM

    I did some additional tests and form is shown only when Web option is selected. 

    However when I inspected your forms again I saw that your form are still embedded with script code.

    Considering that you are Weebly I would suggest you to check this guides to see how to add a form to your Weebly website:

    https://www.jotform.com/help/215-Adding-a-form-to-Weebly 

    https://www.jotform.com/help/359-Adding-a-form-to-your-Weebly-website 

    Let us know if you need further assistance.