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  • Profile Image

    Email notification is not working

    Asked by khphoto on August 01, 2016 at 08:29 AM

    Hello,

    I have had a contract form created for awhile for my business that I have used and have never had any issues. It's suddenly not working, clients are submitting the form and they receive a "Thank you, your submission has been received' message but it is not coming to my email address.

    Could you please help?

    Thanks so much!
    Keri

    www.keriharrisonphotography.com
    keri@keriharrisonphotography.com

    Page URL:
    https://form.jotform.com/60125800744145

    email email notifications not working unable to receive bounce list
  • Profile Image
    JotForm Support

    Answered by Jan on August 01, 2016 at 10:26 AM

    The reason why you are not getting the notifications is because your email address is in the bounce list.

    I have removed it from the list now. You should be able to receive new notifications now. I can see that you notification is configured properly.

    Please try whitelisting our mail servers and IP addresses. Also, you might want to check these guides:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.

  • Profile Image

    Answered by khphoto on August 01, 2016 at 12:45 PM
    Thank you so much, I appreciate the quick reply!
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on August 01, 2016 at 02:18 PM

    No worries. Glad to hear that everything is okay now. If you need further assistance, let us know. Thank you!