- khphotoAsked on August 01, 2016 at 08:29 AM
I have had a contract form created for awhile for my business that I have used and have never had any issues. It's suddenly not working, clients are submitting the form and they receive a "Thank you, your submission has been received' message but it is not coming to my email address.
Could you please help?
Thanks so much!
- JotForm SupportJanAnswered on August 01, 2016 at 10:26 AM
The reason why you are not getting the notifications is because your email address is in the bounce list.
I have removed it from the list now. You should be able to receive new notifications now. I can see that you notification is configured properly.
Hope that helps. Thank you.
- khphotoAnswered on August 01, 2016 at 12:45 PMThank you so much, I appreciate the quick reply!
- JotForm SupportJanAnswered on August 01, 2016 at 02:18 PM
No worries. Glad to hear that everything is okay now. If you need further assistance, let us know. Thank you!