Email notification is not working

  • khphoto
    Asked on August 1, 2016 at 8:29 AM

    Hello,

    I have had a contract form created for awhile for my business that I have used and have never had any issues. It's suddenly not working, clients are submitting the form and they receive a "Thank you, your submission has been received' message but it is not coming to my email address.

    Could you please help?

    Thanks so much!
    Keri

    www.keriharrisonphotography.com
    keri@keriharrisonphotography.com

  • Jan
    Replied on August 1, 2016 at 10:26 AM

    The reason why you are not getting the notifications is because your email address is in the bounce list.

    Email notification is not working Image 1 Screenshot 20

    I have removed it from the list now. You should be able to receive new notifications now. I can see that you notification is configured properly.

    Please try whitelisting our mail servers and IP addresses. Also, you might want to check these guides:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.

  • khphoto
    Replied on August 1, 2016 at 12:45 PM
    Thank you so much, I appreciate the quick reply!
    ...
  • Jan
    Replied on August 1, 2016 at 2:18 PM

    No worries. Glad to hear that everything is okay now. If you need further assistance, let us know. Thank you!