What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails not sending

    Asked by dannynad on August 15, 2016 at 05:48 AM

    Hi!, I cant received any emails on my email account when i submit! 



    please help!!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on August 15, 2016 at 09:46 AM

    I checked your form and I can see that the notification is set up properly. The email recipient is not in the bounce list as well. I checked the mail logs and I can see that the notifications are being sent successfully.

    Please try checking your spam folders or junk mails. You may also want to whitelist our mail servers with the help of this guide: Whitelisting-JotMails-IP-Addresses

    Related guide: How-to-Prevent-Email-Bouncing-Related-Issues

    If you need further assistance, let us know. Thank you.