Auto notifiers are not always delivered

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    paulyx2
    Asked on August 17, 2016 at 05:12 PM

    There seems to be something wrong with the auto notifier feature on the forms.  I'm only getting maybe 1 out of 5 notifications for submissions and the delay is significant.  Thanks..

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    Mike
    Answered on August 17, 2016 at 09:08 PM

    Your account email history looks fine. The issue might be related to some kind of filtering on your email provider's side.

    You might consider trying our standard sender email noreply@jotform.com with disabled PDF Attachment option. This will switch sending method from our own mail servers to Amazon SES.

    We also provide an option to use your own SMTP sender.

    How to Setup SMTP for a Form

    If you need any further assistance on this, please let us know.