What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto notifiers are not always delivered

    Asked by paulyx2 on August 17, 2016 at 05:12 PM

    There seems to be something wrong with the auto notifier feature on the forms.  I'm only getting maybe 1 out of 5 notifications for submissions and the delay is significant.  Thanks..

    Page URL:
    http://form.jotform.us/form/51393931186157

    email delivery
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    JotForm Support

    Answered by Mike on August 17, 2016 at 09:08 PM

    Your account email history looks fine. The issue might be related to some kind of filtering on your email provider's side.

    You might consider trying our standard sender email noreply@jotform.com with disabled PDF Attachment option. This will switch sending method from our own mail servers to Amazon SES.

    We also provide an option to use your own SMTP sender.

    How to Setup SMTP for a Form

    If you need any further assistance on this, please let us know.