Auto notifiers are not always delivered

  • paulyx2
    Asked on August 17, 2016 at 5:12 PM

    There seems to be something wrong with the auto notifier feature on the forms.  I'm only getting maybe 1 out of 5 notifications for submissions and the delay is significant.  Thanks..

    Page URL: http://form.jotform.us/form/51393931186157
  • Mike
    Replied on August 17, 2016 at 9:08 PM

    Your account email history looks fine. The issue might be related to some kind of filtering on your email provider's side.

    You might consider trying our standard sender email noreply@jotform.com with disabled PDF Attachment option. This will switch sending method from our own mail servers to Amazon SES.

    Auto notifiers are not always delivered Image 1 Screenshot 20

    We also provide an option to use your own SMTP sender.

    How to Setup SMTP for a Form

    If you need any further assistance on this, please let us know.