Notifications are not coming through.

  • Profile Image
    Asked on August 21, 2016 at 11:18 PM

    Hi, we have a number of live forms in our account that have been live for some time.  Since Friday (19th August), the notifications from each of these have been vary sporadic - in most cases not been received.  We have amended email destinations and still have the problem. Is there an issue with the notifications in Jotform?

  • Profile Image
    Answered on August 22, 2016 at 02:16 AM

    It appears that two out of the 4 email addresses in your email notification have been added to the bounce list. These addresses are customerservice@d********.com and mbertoncello@d********.com. I would like to inform you that I have now removed these addresses from the bounce list so you should receive the next email notifications there successfully.

    To prevent further bouncing related issues, you can check out this guide: How to Prevent Email Bouncing Related Issues.

    You can also follow this guide to learn how to remove an email address from the bounce list using your own account: How to Remove Your Email Address from Bounce List


  • Profile Image
    Answered on August 22, 2016 at 06:59 PM

    Thanks for your prompt response.  There seems to be some success at this stage.  Will let you know if any further problems.