What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notifications are not coming through.

    Asked by mbertoncello on August 21, 2016 at 11:18 PM

    Hi, we have a number of live forms in our account that have been live for some time.  Since Friday (19th August), the notifications from each of these have been vary sporadic - in most cases not been received.  We have amended email destinations and still have the problem. Is there an issue with the notifications in Jotform?

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    JotForm Support

    Answered by Chriistian on August 22, 2016 at 02:16 AM

    It appears that two out of the 4 email addresses in your email notification have been added to the bounce list. These addresses are customerservice@d********.com and mbertoncello@d********.com. I would like to inform you that I have now removed these addresses from the bounce list so you should receive the next email notifications there successfully.

    To prevent further bouncing related issues, you can check out this guide: How to Prevent Email Bouncing Related Issues.

    You can also follow this guide to learn how to remove an email address from the bounce list using your own account: How to Remove Your Email Address from Bounce List


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    Answered by mbertoncello on August 22, 2016 at 06:59 PM

    Thanks for your prompt response.  There seems to be some success at this stage.  Will let you know if any further problems.