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    form not redirecting to my email

    Asked by scuba4434 on August 22, 2016 at 12:09 PM
    email not redirecting
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    JotForm Support

    Answered by KadeJM on August 22, 2016 at 01:25 PM

    To my understanding you are having a problem with your form submissions being sent to your email.

    I checked your forms and it looks like you're using the test email button with which I see according to your email history several submission tests with most that failed until now.

    I checked your account email address for "john@ukcardelivery.com" but it is not found in our bouncelist.

    Result: john@ukcardelivery.com is NOT in the bounce list

    Can you try filling in your form and submitting it to yourself to test more accurately if you receive it?

    You can also refer to the following guides for more help:

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues