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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form emails not coming through Barracuda Firewall

    Asked by it_grb on August 23, 2016 at 08:55 PM

    Good Evening,

    I am getting emails to gmail, but not to our domain. Which domains or IPs should I white list on our firewall to ensure delivery of these emails.

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    JotForm Support

    Answered by liyam on August 24, 2016 at 12:17 AM

    Hello it_grb,

    You can find the list here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    You can also check your email address if in any case it landed in the bounce list. Please check this guide for the steps: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Another thing, if you need to check your email activity history, you can check this guide for the steps: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If in any case you need assistance or if you have questions, please do let us know. We'll be more than happy to assist.