How can I add sender emails to a form?

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    Asked on August 31, 2016 at 10:42 AM

    There are certain people in our company that I would like to receive emails based on user answers.  How do I add their email addresses so I can select them on conditional responses.  When I go to the "Sender Emails" in my settings, it is asking for their username/password which I don't have access to.




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    Answered on August 31, 2016 at 12:18 PM

    You can't add a Sender Email using your SMTP server if you don't know the username and password. There are 2 options in the Email Type field, SMTP and Verified.

    You can try using the Verified option wherein a verified code will be sent to the email address you want to add. Please refer to this guide: How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Hope that helps. Thank you.

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    Answered on August 31, 2016 at 02:38 PM

    Where is that drop down menu located?  I don't have an option to select a verified email in the Account Settings or when I create the Conditional response.  The only option I have in Account Settings is an SMTP email and the only two email options I have when I create the Conditional Response is Notification 1 and Autoresponder 1.  No option to add a new email address.

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    Answered on August 31, 2016 at 04:42 PM

    You can access the configuration for your own SMTP sender by following this guide:

    If instead you would like to set up a "verified" sender, where you do not need to enter the username and password combination, but you do need to verify access to that email by entering a special code that is emailed to that recipient, you can follow this guide:

    If you need further assistance, please let us know. Cheers