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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I add sender emails to a form?

    Asked by lori_riskconusa on August 31, 2016 at 10:42 AM

    There are certain people in our company that I would like to receive emails based on user answers.  How do I add their email addresses so I can select them on conditional responses.  When I go to the "Sender Emails" in my settings, it is asking for their username/password which I don't have access to.

     

    Thanks!

    Lori

    adding sender email emails to a form sender emails sender email conditional response SMTP verified
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    JotForm Support

    Answered by John_Benson on August 31, 2016 at 12:18 PM

    You can't add a Sender Email using your SMTP server if you don't know the username and password. There are 2 options in the Email Type field, SMTP and Verified.

    You can try using the Verified option wherein a verified code will be sent to the email address you want to add. Please refer to this guide: How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Hope that helps. Thank you.

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    Answered by lori_riskconusa on August 31, 2016 at 02:38 PM

    Where is that drop down menu located?  I don't have an option to select a verified email in the Account Settings or when I create the Conditional response.  The only option I have in Account Settings is an SMTP email and the only two email options I have when I create the Conditional Response is Notification 1 and Autoresponder 1.  No option to add a new email address.

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    JotForm Support

    Answered by Boris on August 31, 2016 at 04:42 PM

    You can access the configuration for your own SMTP sender by following this guide:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If instead you would like to set up a "verified" sender, where you do not need to enter the username and password combination, but you do need to verify access to that email by entering a special code that is emailed to that recipient, you can follow this guide:

    https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    If you need further assistance, please let us know. Cheers