Why am I not receiving notification emails?

  • Profile Image
    Nannysitters
    Asked on August 31, 2016 at 05:04 PM

    Hi,

    It seems that as of yesterday, I am not receiving my notification emails for any forms filled out and submitted online. My regular email is working with no issues, so I think the issue lies with JotForm. Please let me know what I can do to resolve this immediately.

    Here is the link to the form: https://form.jotform.com/60090753962256

    Kindly,

    Christina

  • Profile Image
    Kevin_G
    Answered on August 31, 2016 at 08:39 PM

    I have checked the email address and the log shows the last emails failed, this is because your email address is currently into our bounce list, here is the reason: 

    Result: admin@n**********s.ca is IN the bounce list

    Reason(s) : smtp; 550 "The mail server detected your message as spam

    I have removed it and you should receive your email address now, I would also suggest you to follow this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    You may also ask your email provider to white-list our IP addresses so you avoid emails being blocked because of any security filter on their end, here is a link with our info so they can white-list it: Whitelisting-JotMails-IP-Addresses

    If you want to have more control over how the emails are sent, then you may also use SMTP to send your emails, this guide will help you to set it up: How-to-Setup-SMTP-for-a-Form