What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I not getting form submissions sent to my email address?

    Asked by Fantasiproviders on September 05, 2016 at 04:39 PM
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 05, 2016 at 07:29 PM

    I have checked the email address that you're using in your forms and I can see it is not in our bounce list which is one of the reasons why emails do not send. 

    I have also tested this form https://www.jotform.com/form/62443844549161 and I can see the email was successfully sent, here is a screenshot from the log: 

    You can also see your email log by following the steps on this guide: How-to-View-All-Your-Form-Email-History

    I would also suggest you to white-list our IP addresses so you ensure emails being blocked because of any security filter: Whitelisting-JotMails-IP-Addresses

    Also, if you want to have more control over the sender email, you may set up SMTP in your account, this guide will help you with that: How-to-Setup-SMTP-for-a-Form

    Hope this helps.