What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will I or the customer be able to edit the form if information is incorrect?

    Asked by snjrose on September 07, 2016 at 09:52 PM
    will I or the customer be able to edit the form if information is incorrect? Usually, if a customer notifies me that something is wrong, I go in and edit it leaving all the rest of their info the same. Can I still do this?
    edit edit submission
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    JotForm Support

    Answered by jonathan on September 07, 2016 at 09:57 PM

    There is also a way for your user to edit their own submission (to correct) later on, even after they have submitted already.

    See this user guide on : How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

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    As for you, you can still also edit the submission data of your form anytime. You can use the EDIT button in the submission panel of your form.

    Hope this help. Let us know if you need further assistance.

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    Answered by snjrose on September 07, 2016 at 09:59 PM

    Thanks! May I ask if the edited form deducts from my allotment of form submissions for the month? If edited, will it count as an additional submission?

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    JotForm Support

    Answered by jonathan on September 07, 2016 at 11:01 PM

    Nope. :-) The re-submission of the form using Edited submission will not be counted again.

    Let us know if you need further assistance.

    Cheers