I am not receiving email notifications.

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    gamerbus1
    Asked on September 08, 2016 at 10:06 PM

    This is NOT the first time this has happened.  You have made me miss 24 emails!!!!  Why des this keep happening

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    Chriistian
    Answered on September 09, 2016 at 12:05 AM

    Apologies for the inconvenience. It appears that your email address was added to the bounce list, which is why you are not receiving the notifications.

    I have now removed the email address from the bounce list so you should receive the next notifications successfully.

    To prevent further bouncing related issues, I would suggest to please ask your email service provider to add jotform's addresses to the whitelist. Here's a list of our addresses: Whitelisting JotMails IP Addresses

    You can also check out this guide for more info: How to Prevent Email Bouncing Related Issues. To check if your email address is in the bounce list and remove it, please follow our guide here: How to Remove Your Email Address from Bounce List.
    Regards.