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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving email notifications.

    Asked by gamerbus1 on September 08, 2016 at 10:06 PM

    This is NOT the first time this has happened.  You have made me miss 24 emails!!!!  Why des this keep happening

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    JotForm Support

    Answered by Chriistian on September 09, 2016 at 12:05 AM

    Apologies for the inconvenience. It appears that your email address was added to the bounce list, which is why you are not receiving the notifications.

    I have now removed the email address from the bounce list so you should receive the next notifications successfully.

    To prevent further bouncing related issues, I would suggest to please ask your email service provider to add jotform's addresses to the whitelist. Here's a list of our addresses: Whitelisting JotMails IP Addresses

    You can also check out this guide for more info: How to Prevent Email Bouncing Related Issues. To check if your email address is in the bounce list and remove it, please follow our guide here: How to Remove Your Email Address from Bounce List.