What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not collecting data from radio/image options - just empty fields

    Asked by merkaz on September 27, 2016 at 07:19 AM
    not collecting data from radio/image options - just empty fields
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    JotForm Support

    Answered by John_Benson on September 27, 2016 at 10:52 AM

    I cloned your form and I did a test submission. The selected answers are showing properly in the email notification. Here's a screenshot:

    If the issue is still the same, please try deleting the current notification and creating a new one. Creating a new notification will generate all form fields automatically. Please check these guides:

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Please get back to us, if that didn't work. We'll wait for your response. Thank you.

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    Answered by merkaz on September 28, 2016 at 06:08 AM

    email notifications are indeed working, the issue was that by export with xls sheet image options data were not collected. (the actual issue was lost by transfer from thread to thread)

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    JotForm Support

    Answered by Jan on September 28, 2016 at 10:34 AM

    Unfortunately, the images that you inserted inside the Radio Button field will not appear in the exported Excel file. However, you can create a Grid Listing Report or HTML Table Listing Report so that the image will show up. Here's a screenshot of the Grid Report:

    Please check these guides:
    How-to-Create-a-Grid-Listing-Report
    How-to-Create-an-HTML-Table-Listing-Report

    Hope that helps. Thank you.