What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forgot password email not received

    Asked by NPIM  on September 28, 2016 at 05:01 AM

    Hi, I've forgotten my password and have requested for it multiple times on the login page but I have not received any email on it.

    Username: NPIM

    email: webmaster@nehemiahproject.org

    Please send me a password reset ASAP. Thanks!

    forgot password email not received password email
  • Profile Image
    JotForm Support

    Answered by cihan on September 28, 2016 at 06:44 AM

    Hi,

    Your email address was in the bounce list. I had removed it and you will be able to get emails from JotForm. Please check your mails we sent  a password reset mail to your email address. 

    To prevent this happening you can follow, https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues .

    And if this problem occurs again you can solve it by yourself also.https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List .

    Thank you.