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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Multiple Email Recipients: Why one of the email addresses is not receiving emails?

    Asked by HeliocolWest on September 28, 2016 at 05:04 PM

    I need our forms to go to three different email addresses. One of the email addresses, no matter how many times I add it to the recipient list, is not receiving the form submissions. Can you help me out?

    Page URL:
    http://www.heliocolwest.com/contact-us.html

    recipient email adding adding email
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    JotForm Support

    Answered by Kevin_G on September 28, 2016 at 10:30 PM

    I have checked the email addresses that you're using in your form http://www.jotform.us/form/42884799504168 and I can see one of them is in our bounce list. 

    k*****r@a*l.com

    Reason(s) : reject

    I have removed it from our bounce list and you should receive emails on that address now. 

    When checking your form I noticed you have some missing info such as the "Reply-to" email address, please do note that some email providers with missing info will not accept emails, I would suggest you to check this guide in order to know how to properly set up your email notifications and avoid bouncing: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You may also check and remove an email address from our bounce list, this guide will help you: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List