What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Multiple Email Recipients: Why one of the email addresses is not receiving emails?

    Asked by HeliocolWest on September 28, 2016 at 05:04 PM

    I need our forms to go to three different email addresses. One of the email addresses, no matter how many times I add it to the recipient list, is not receiving the form submissions. Can you help me out?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 28, 2016 at 10:30 PM

    I have checked the email addresses that you're using in your form http://www.jotform.us/form/42884799504168 and I can see one of them is in our bounce list. 


    Reason(s) : reject

    I have removed it from our bounce list and you should receive emails on that address now. 

    When checking your form I noticed you have some missing info such as the "Reply-to" email address, please do note that some email providers with missing info will not accept emails, I would suggest you to check this guide in order to know how to properly set up your email notifications and avoid bouncing: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You may also check and remove an email address from our bounce list, this guide will help you: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List