Can you recover info that was deleted?

  • Profile Image
    Asked on October 03, 2016 at 04:55 PM

    Hello, I accidentally deleted 15 submissions today from our form "Group Volunteer Reference", is there anyway to recover that info?

  • Profile Image
    Answered on October 03, 2016 at 10:23 PM

    Unfortunately when submissions are deleted, they're deleted from our database as well, so they are no recoverable. 

    If you downloaded a backup or have your submissions in a report, then you can recreate it and import them using our import tool: Import-App-Easily-import-your-Excel-or-CSV-data-into-JotForm

    If you had email notifications in your form, you can also check the info submitted there and recreate the submissions and then import them by following the guide given above. 

    The same if you had email auto-responder in your form, here is also a guide that will help you to find the email history for the email addresses you're using: How-to-View-All-Your-Form-Email-History

    If you have any question, let us know.