What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails Not Being Received (again)

    Asked by stylishent on October 10, 2016 at 05:42 AM


    We are not receiving our submission emails from form fills. This has happened before and you fixed the issue. It would be good to know why it is happening and if we can do anything to prevent it happening again.

    Many thanks, love your service.

    Nigel Peirce

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    JotForm Support

    Answered by olivia on October 10, 2016 at 06:58 AM

    Hi stylishent, 

    I checked e-mail address that you used for your Wedding DJ worksheet form, and I saw that your e-mail address was in the bounce list.

    I removed your e-mail address from the bounce list.

    Also, you can check whether your e-mail is in the bounce list or not and you can fix it on your own. You can use user guides below to solve this problem.

    How to Prevent Email Bouncing

    How to Remove Your Email Address from Bounce List


    If you want something else, or need further assistance, feel free to let me know.