Emails Not Being Received (again)

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    stylishent
    Asked on October 10, 2016 at 05:42 AM

    Hi

    We are not receiving our submission emails from form fills. This has happened before and you fixed the issue. It would be good to know why it is happening and if we can do anything to prevent it happening again.

    Many thanks, love your service.

    Nigel Peirce

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    olivia
    Answered on October 10, 2016 at 06:58 AM

    Hi stylishent, 

    I checked e-mail address that you used for your Wedding DJ worksheet form, and I saw that your e-mail address was in the bounce list.

    I removed your e-mail address from the bounce list.

    Also, you can check whether your e-mail is in the bounce list or not and you can fix it on your own. You can use user guides below to solve this problem.

    How to Prevent Email Bouncing

    How to Remove Your Email Address from Bounce List

     

    If you want something else, or need further assistance, feel free to let me know.

     

    Thanks.