What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How many submissions does the FREE subscription plan have?

    Asked by criseldequiroz on October 14, 2016 at 01:10 AM

    Hi, I am subscribed under the Starter package. I would like to create an exam that will be answered by 550+ people. Can I execute it with free subscription? A sample of the exam can be accessed in the link below.

    Thank you very much.

    Page URL:
    http://www.jotform.me/SMF_AMLA1/quiz4

    free subscription subscribed monthly submissions submission storage storage plan
  • Profile Image
    JotForm Support

    Answered by jonathan on October 14, 2016 at 01:29 AM

    Hi,

    Please refer also to the JotForm Pricing page for more details.

     

    as you can see on the screenshot image above, there is a cap of 500 submissions storage for the FREE plan. So your account submission storage will not be able to go beyond the 500 limit.

    However there is a way lift the submission storage limit. The closest option is to upgrade your storage plan. This plan is available only when you want to upgrade the submissions storage option only of your account.

    You can access this when you click on the upgrade storage option (which will be available only once you are near your limit).

    Refer also to this similar discussion thread for more details.

    Let us know if you need further assistance.

     

  • Profile Image

    Answered by criseldequiroz on October 14, 2016 at 01:40 AM

    Thanks! What if I make 550+ forms to be viewed and answered individually by the respondents? 

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    JotForm Support

    Answered by Chriistian on October 14, 2016 at 02:19 AM

    Unfortunately, that is not possible to achieve. The total submission storage refers to the total submissions stored in your account, not in each form. So even if you create 550 forms, the total submissions from those forms will still exceed the 500 storage limit. Furthermore, free accounts are limited to creating up to 5 forms in their account.

    If you want to receive 550+ submissions, I would recommend that you upgrade to the Bronze plan instead. The Bronze plan allows you to receive 1,000 submissions each month, and get an unlimited total submission storage. Here's a guide on How to Upgrade Your Account.

    Please let us know if you need further assistance.
    Regards.