Are emails still added the bounce list for SMTP sender?

  • ryanderson
    Answered on October 26, 2016 03:22 PM

    Are emails still added the bounce list if the sender email is a custom SMTP setup?

  • Mike
    Answered on October 26, 2016 06:58 PM

    No, our bounce list is not applied to the custom SMTP senders.

    If you need any further assistance, please let us know.

  • ryanderson
    Answered on October 26, 2016 07:09 PM

    Great. This should be advertised/shown more, perhaps in the Bounce List article: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    There are many people upset with the Bounce List feature in the forum that I have seen (myself included, having not known I was not receiving critical business form contacts for over 3 months) and this would help JotForm very much if people knew it would not happen if they setup a custom SMTP sender.

  • Mike
    Answered on October 26, 2016 08:18 PM

    Thank you for your suggestion. We will add the information about the SMTP sender solution to the guide.